Welkom bij de EcoFlow-ondersteuning

Welkom bij de EcoFlow-ondersteuning

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Veelgestelde vragen

How long does it take to charge an iPhone 15 Pro Max to 50% via wired charging?

About 25 min Note: Test data comes from Ecoflow Laboratory

Why won’t my RAPID charge or allow charging of the power bank?

1. Change to another port for testing 2. Change the charging head or cable for testing 3. Change to another socket for testing 4. The battery may be low, you can charge for 5-10 minutes to check If it still cannot be charged, please contact customer support.

Why does my RAPID lose power quickly when charging other devices?

Usually a power bank cannot provide full power to other devices, as some of it will be lost due to circuit heat and voltage conversion. Therefore, please first understand the battery capacity of your device to determine the correct charging time that the power bank should provide. If you are now using RAPID to fully charge your device less often than before, or you find that the RAPID's power is draining much faster than before, try the following tips to see if it helps: 1. Make sure not to leave the USB C cable in the RAPID (with USB C PD port) when not in use. The USB C cable will automatically drain power even if no device is connected. 2. Try not to use the device while the RAPID is charging to see if it helps. 3. Fully charge the RAPID again, try another cable, and try the RAPID on another device to see if it works properly.

Why does my iPhone stop charging at 80%?

As part of the thermal management strategy of iOS 17/18, your iPhone may automatically stop charging at 80% to prevent the battery from overheating. Charging will resume once the device cools down. Moving the device to a cooler place can help speed up this process.

What material is the battery cell made of?

The Rapid 5000mAh battery is a lithium-ion polymer battery

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