Moving House With Origin: How to Connect Electricity, Gas and Internet
- Key Takeaways
- What Should You Do Before Moving House With Origin?
- How to Move Electricity, Gas and Internet With Origin
- How Long Does an Origin Moving House Connection Take and What Does It Cost?
- What If Origin Power Is Not Ready on Move-In Day?
- Origin Moving Home Checklist: 7 Days to Moving Day
- Conclusion
- FAQs
Moving house with Origin involves more than turning on electricity at the new address. You also need to close the old account, allow enough time for gas or internet, check meter access, and account for distributor fees. Origin can arrange fast electricity connections for eligible moves, but timing and requirements vary by state and property. This guide explains what to organise before moving day, what Origin needs, and what to do if your new home still has no power.
Key Takeaways
In many cases, Origin can connect electricity the next business day when you book online before 1 pm Monday to Friday, excluding public holidays.
Allow at least four business days' notice for natural gas, even though the connection can take up to three business days.
Connecting services at your new address does not automatically close your old Origin account, so arrange the disconnection separately.
Check meter access and any connection instructions before moving day. Queensland electricity moves may also include a visual safety inspection.
If you already use Origin Internet, contact the internet team to check service availability and relocation arrangements for your new address.
What Should You Do Before Moving House With Origin?
A smooth Origin Energy moving home setup starts with preparation before you submit your request online:
Check Which Services the New Home Uses
Your new property may not use the same services as your current home. Check each of these before you start the Origin moving process:
Electricity: Confirm that the property has an electricity meter and locate the main switchboard.
Natural gas: Check whether the home uses mains gas for cooking, hot water or heating.
LPG: If the property uses bottled LPG, arrange the LPG service separately from mains natural gas.
Apartment services: Ask the building manager about embedded electricity networks or centralised hot water if you are moving into an apartment.
Internet: Check whether Origin can provide nbn® or Opticomm fibre at the new address and whether your current service can move with you.
Decide Your Move-Out and Move-In Dates
When you organise your moving house electricity for the new address, choose the connection date first and set a separate disconnection date for the old property. Booking the new supply for the day before move-in gives you some buffer if a connection issue comes up. Keep the old account active until you have finished using electricity at the property.
Gather the Details Origin Will Ask For
Keep these items handy for the online form:
Full current and new addresses
Move-in and move-out dates
Your Origin account and contact details
The electricity, gas or internet services you need
Any registered life-support requirements
How to Move Electricity, Gas and Internet With Origin
Once you have confirmed your moving dates and the services available at the new property, you can start arranging the move. Treat the new-home connection and old-home disconnection as separate tasks so each address has the correct service dates.
Book Your Move With Origin
Existing Origin customers can organise an electricity or natural gas move online through My Account or the Origin app. New customers can start from Origin's moving page and select the services available at their new address.
Start your move online. Sign in to My Account or open the Origin app, then enter your new address and move-in date. New customers can begin from Origin's moving page.
Choose the services you need. Confirm electricity and natural gas where applicable, then review the address and connection date before submitting the request.
If you need a same-day electricity connection, call 13 MOVE (13 66 83). The moving team can check availability with your distributor and confirm any extra charges.
Check Your Electricity and Gas Booking
Once Origin accepts the request, check the confirmation email or My Account for each service. Electricity and natural gas can follow different schedules, so make sure each booking shows the date you expect.
Electricity: Check the confirmed connection date and current move status.
Natural gas: Confirm the address and connection date if the new property uses mains gas.
Queensland electricity: Check whether Origin has added a Visual Safety Inspection appointment to your booking.
Move Your Origin Internet Service
Origin handles an existing internet move separately from the energy booking. Once your moving date is firm, call 1300 980 711 and ask the internet team to check the new address. They can confirm:
Whether your current Origin internet service is available at the new property
The connection type available at the address
How long the relocation should take
Any relocation cost that applies
Whether you can continue using your existing modem
Leave nbn-supplied equipment at the old property. The nbn connection box, power supply and other nbn-owned equipment stay with the address where nbn installed them. You can ask Origin whether your own modem can move with you and work with the connection type at the new home.
Disconnect Services at Your Old Address
Connecting the new property does not automatically close your old Origin account. Existing customers need to arrange the old-address disconnection separately through My Account or the Origin app. Keep these points in mind:
Choose the disconnection date carefully. Some electricity meters can be disconnected from 7 am on the selected date. If you still need power for cleaning or final packing, keeping the account active until the day after you leave can avoid an early shut-off.
Allow access for the final meter read. The distributor needs 3 to 4 business days' notice, so keep the meter accessible. A photo can still help with your own records, but Origin needs the distributor's final reading to close the account.
Do not close the account if a housemate is staying. Origin can transfer the household services into another person's name. The new primary account holder starts a new agreement, and Origin then closes the previous agreement and issues the former account holder's final bill.
How Long Does an Origin Moving House Connection Take and What Does It Cost?
After you book the move, check the connection timing, distributor fees and any access requirements for the new property. These details can vary by service, state and local network.
Electricity and Natural Gas Connection Times
Electricity can often connect sooner than natural gas, although extra work at the property can extend either timeframe.
Service | Typical Timing | What to Know |
Electricity | Next business day in many cases when you book online before 1:00 pm Monday to Friday | Public holidays, new connections and properties that need extra work may take longer |
Natural Gas | Allow at least 4 business days' notice | Gas can take up to 3 business days to connect |
A connection may take longer if:
The home is newly built or needs its first network connection.
The property does not have the required meter.
The distributor cannot safely reach the meter.
The job requires extra compliance, inspection or connection work.
Origin Move Promise for Delayed Electricity Connections
Origin's Move Promise covers eligible electricity moves in New South Wales, Victoria and South Australia. If Origin causes a delay and misses the agreed connection date, you may claim bill credits for reasonable costs linked directly to the delay, up to A$400 per day and A$4,000 in total.
The main limits are:
Eligible locations: NSW, Victoria and South Australia.
Common exclusions: Same-day connections, weekends, public holidays, new developments and properties that need additional compliance or safety work.
NSW exception: Next-business-day connections do not qualify for the Move Promise.
Claim period: Submit your claim within 10 business days after the electricity connects and keep evidence of eligible expenses.
Claims only apply when Origin causes the delay. Network faults and other events outside Origin's control do not qualify.
Connection and Disconnection Fees
Origin does not set a single moving-house fee. Your electricity or gas distributor sets the applicable connection and disconnection charges, and Origin passes those charges through on your bill. Here are a few example fees:
State & Network | Connection Fee | Disconnection Fee |
NSW, Ausgrid | A$ 123.56 | A$ 17.26 |
QLD, Energex | A$ 22.96 | A$ 22.96 |
SA, SA Power Networks | A$ 66.54 | A$ 66.54 |
*Prices are current as of 1 July 2026. All amounts include GST. Always check the current fee schedule online, as prices vary by your address.
Meter Access and State-Specific Requirements
A blocked or inaccessible meter can hold up the connection. Before the booked date:
Unlock gates that lead to the meter.
Move bins, boxes or other items away from the meter area.
Keep pets away from the work area.
Check any instructions that Origin sends for your distributor or meter type.
Queensland has an extra step. When you book an electricity move online, Origin also creates a Visual Safety Inspection appointment and sends you a five-hour attendance window. If the property has had electricity within the previous 30 days, call Origin to check whether it can cancel the inspection.
For apartments or shared buildings, confirm how the technician can reach any meter located inside a locked or common-access area before connection day.
What If Origin Power Is Not Ready on Move-In Day?
If the electricity does not come on at the expected time, first check whether Origin completed the connection request or whether the problem affects the wider network. You can also check for power outages in your area before treating it as a connection issue. If there is no reported outage, use your booking confirmation, move status and switchboard to narrow down the cause.
Confirm the Connection Request First
Check your confirmation email or move status in My Account. Make sure Origin has the correct unit number, service address and connection date. If any detail looks wrong, contact Origin before troubleshooting the electrical equipment at the property.
Check the Main Switch and Switchboard
Check the main switch and the rest of the switchboard against the connection instructions you received. Do not open a sealed meter, touch exposed wiring or attempt electrical repairs. If anything looks damaged or you are unsure how to restore supply safely, contact a registered electrical contractor.
Safety note: If you smell gas, move away from the area and avoid flames or electrical switches. Contact the gas distributor's emergency line. Call 000 if there is a fire, injury or immediate danger, and do not operate backup power near a suspected gas leak.
Contact Origin About a Delayed Connection
If the booked connection date has passed and the power is still off, call Origin on 13 24 61 with your address, moving date and booking reference. The team can check the job status with the distributor. If your booking falls under the Move Promise, keep receipts for any eligible costs caused by the delay.
Use Temporary Backup Power Safely
If Origin confirms a connection delay and the property remains safe to occupy, a portable power station can temporarily keep essential appliances and devices running. Connect appliances directly to the unit and stay within its rated load.
The EcoFlow DELTA 3 Max Plus Portable Power Station works well for a short move-in delay when you need temporary power for a fridge, lighting and other everyday essentials. Its high AC output, fast recharging and expandable battery support give you room to cover more devices if the connection takes longer than expected.
An overnight delay can call for more backup, especially in a larger household with several appliances. The EcoFlow DELTA Pro 3 Portable Power Station gives you more room for that heavier temporary setup and can support extended use if the connection takes more than a night to resolve. Its wide wheels and ergonomic handle also allow you to roll the unit through the home and reposition it near the appliances you need to power.
Origin Moving Home Checklist: 7 Days to Moving Day
Use this final-week checklist to confirm the main tasks before move-in:
Timing | What to Check |
7 Days Before | Book the new energy services, start the internet relocation if needed, and choose a separate old-address disconnection date. |
3–4 Business Days Before | Confirm the natural gas request and old-home disconnection. Check that Origin has the correct address and dates. |
1–2 Days Before | Review Origin's latest SMS or email, clear meter access and check any Queensland VSI appointment details. |
Move-In Day | Confirm electricity, gas and internet where applicable. If the power remains off, check the booking and connection instructions before contacting Origin. |
Conclusion
Moving house with Origin is easier when you treat the old and new addresses as separate jobs. Book the new connection once your dates are firm, arrange the old-address disconnection, allow extra lead time for natural gas and internet, and follow any meter-access or Queensland VSI instructions. If electricity is still off on move-in day, check your booking and connection instructions first, then contact Origin to confirm the status.
FAQs
Can I change my Origin move-in date after booking?
Yes. Call Origin on 13 24 61 to change an electricity or natural gas move date. Give at least four business days' notice before the new move-in date where possible. Origin will replace the original request and update any Queensland VSI booking that applies.
Can Origin Connect Electricity on a Weekend?
Origin's standard next-business-day connection offer follows weekday schedules and does not cover public holidays. If you need electricity for a Saturday or Sunday move, contact Origin before moving day and ask what your local distributor can arrange for the address. Weekend availability and any additional charge can vary by distributor.
Can I Keep the Same Origin Energy Plan When I Move?
Your current energy plan does not automatically move to the new address. Origin sets up a new agreement for the new property, and the plans, rates and tariffs available there can differ. If the new plan uses time-of-use pricing, check the applicable Origin Energy peak and off-peak times for your network area before comparing it with your previous tariff.
What If a Housemate Stays at My Old Address?
Contact Origin before closing the old account if a housemate will remain at the property. They need to open a new account in their name as the primary account holder. Origin can then end your agreement and issue your final bill without unnecessarily interrupting the household's energy account.
Does Origin Have an Exit Fee When Moving House?
No. Origin doesn’t charge an exit fee or early termination fee on its residential energy plans when you move house. You may still see other moving-related charges:
Connection or disconnection fees: Apply when starting or ending supply at a property.
Distributor charges: Set by your local electricity or gas network and passed through on your Origin bill.
These are separate from an exit fee.
Can I Add My Partner to My Origin Account?
Yes. If you’re the primary account holder, you can add your partner as a joint account holder, giving them access to most day-to-day account tasks, such as changing plans or arranging a move-out. One thing to check after you move is the new account. Origin creates a separate account for the new property, and your partner may not carry across automatically. If they no longer appear on the account, add them again.