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 This After-Sales Services Policy (this “Policy”) applies to the EcoFlow-branded products you purchased from EcoFlow official websites（<a href="https://www.ecoflow.com/me-ar">www.ecoflow.com/me-ar</a>）in Middle east（Including UAE, Saudi Arabia, Kuwait, Qatar, Oman；Iraq, Lebanon, Syria ） or EcoFlow official stores in these above mentioned countries . For purchases made through EcoFlow’s authorized dealers or resellers, please contact them directly, but if you direct your after-sales services request of such purchases to EcoFlow and EcoFlow agrees to receive your request, this policy applies to you.
 
 EcoFlow warrants the EcoFlow-branded products listed in clause 1.2 against defects in materials and workmanship under normal use in accordance with EcoFlow's user manuals, technical specifications and other published product guidelines and materials during the warranty period. You will be able to receive the remedies available under this Policy for the EcoFlow Products during the warranty period.
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Applicability

This Policy covers the following EcoFlow-branded products and accessories in the country/region where you purchase.

Warranted EcoFlow Products

The warranty period for a EcoFlow-branded product as following table starts from the day such product is delivered to you. If you could not provide valid proof of delivery, warranty starts from the date of purchase. If you can’t provide either valid proof of delivery or valid proof of purchase, warranty starts from 180 days after the date of the production which is indicated by the product serial number.

Warranty Period

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 To access the after-sales services from EcoFlow, you will need to provide a valid proof of purchase. The type of documents varies according to your purchase channel. Following documents of proof-of-purchase are required when you claim warranty from EcoFlow: 
 a. Orders placed on EcoFlow’s official websites or Stores: purchase invoice or receipt, order confirmation email, and logistics information that clearly show the description of the product, price, sales channel, sales date and delivery date;
 b. Purchases made through EcoFlow’s authorized dealers or resellers: valid purchase invoice or receipt, logistics evidence, or order number(s) confirmed by EcoFlow customer service team.
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Proof of Purchase

To access after-sales services from EcoFlow, we will need to verify your warranty status, which can be done by your providing following documents.

Proof of Warranty

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 In the following cases, EcoFlow will not be able to provide free warranty services for your product during the warranty period:
 a. The warranty period of the product has expired.
 b. Unable to provide proof of purchase and relevant documents, or unable to prove that the product is within the warranty period.
 c. Product identification information (such as barcodes, model numbers, warning icons, etc.) has been altered or worn off.
 d. Unauthorized modifications to product software or hardware, use of unofficial or unauthorized accessories, third-party devices, use of the product under conditions not recommended by the official guidelines, and any damage caused by failure to follow instructions in the quick guide, user manual (or other relevant documents), improper use, maintenance, etc.
 e. Damage caused by force majeure (including but not limited to earthquake, fire, flood, war, lightning strike, theft, etc.).
 f. Any failure or damage to the product caused by external factors such as collisions and burns, including but not limited to exposure to high temperature and humidity, oily or smoky environment, intrusion of foreign substances (liquids, corrosive substances, oxidation, insects, sand, etc.), improper installation or operation.
 g. Damage caused by repairs by persons or institutions not authorized by EcoFlow.
 h. Natural damages to the surface of the product (abrasions, scratches, etc.) that do not affect its functionality and normal usage.
 i. Unauthorized alteration of warranty cards or warranty statements.
 j. The product has been found to be free from defects after all appropriate testing performed by EcoFlow or a repair service center authorized by EcoFlow.
 k. Products that have been modified or disassembled without authorization.
 l. Products purchased from unauthorized resellers.
 m. Non-commercial versions of the product are not covered by the warranty.
 n. The product has not been sent back to EcoFlow 15 calendar days after warranty repair confirmation from EcoFlow.
 o. Other circumstances not listed in this Policy but EcoFlow has reasonable grounds to refuse the request.
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What the Warranty Services Do NOT Cover

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 If a product does not function as warranted during the warranty period, you may obtain after-sales services by contacting our customer support team via <a href="mailto:support.me@ecoflow.com">support.me@ecoflow.com</a>. You will need to provide valid proof of purchase, proof of warranty, product serial number, photo or video proof showing malfunction and other information required by our customer support team for the after-sales services.
 In this Policy, after-sales services involve return & refund service, replacement service, warranty repair service and paid out-of-warranty repair service. 
 When the after-sales service involve the replacement of a product or part, the replaced product or part become EcoFlow’s property and the replacement product or part becomes your property. 
 Replacement products or parts provided by EcoFlow may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty.
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How to Obtain After-Sales Services

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 Before obtaining the After-Sales Services, the following steps must be taken:
 a. Follow the service procedures and requirements specified in this Policy and other relevant policies, such as Return & Refund Policy, Replacement Policy, Repair Policy, etc..
 b. Follow instructions of EcoFlow customer service team and provide product defect description and information of the recipient for returning.
 c. Remove all additional parts, alterations, and attachments not covered under warranty.
 d. Ensure that the product or part is free of any legal restrictions that prevent its repair or replacement.
 e. If you are not the owner of a product or part, obtain authorization from the owner for EcoFlow to provide warranty services.
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What to Do Before Obtaining After-Sales Services

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 EcoFlow does not provide global warranty, so warranty services can only be obtained at a designated EcoFlow repair center in or near the country where you purchased the product. 
 You may seek warranty service in a country or region that is not the country or region of purchase. In the case, you should contact EcoFlow customer support team in the first place to confirm whether such cross-regional warranty service is available or not. If available, you could obtain the cross-regional warranty service at an additional charge, including the shipping cost incurred. You will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges.
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Cross-Regional After-Sales Services

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 You can reach EcoFlow by the following contact:
 E-mail: <a href="mailto:support.me@ecoflow.com">support.me@ecoflow.com</a>
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مرحبًا بك في دعم EcoFlow

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سياسة خدمات ما بعد البيع

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مرحبًا بك في دعم EcoFlow

الصفحة الرئيسيةالدعمسياسة خدمات ما بعد البيع

سياسة خدمات ما بعد البيع

1.

تواصل معنا

الصفحة الرئيسية
الدعم
سياسة خدمات ما بعد البيع